Frequently Asked Questions

What Is An Escape Room?

An Escape Room is your new reason to get out of the house and have some fun! An Escape Room puts customers into a story where they have to use their surroundings to figure out clues, acquire new items, and complete puzzles to conquer the adventure. The catch? You and your teammates only have 60 minutes. Now grab your friends, family, or your partner in crime and dive into a unique experience.

What Makes City 13 Different From Other Escape Rooms?

Well to start, we don’t put you into a office space and tell you its a museum. We sneak you into the streets of City 13 and break into one of its buildings! We built the City so all of the adventures can build upon one larger story. Our belief is that our guests should feel as if they are in another reality during their ENTIRE experience with us. As more adventures get completed, the city grows larger; that means more adventure games that continue to build on the story. So if you want to do more than just solve some riddles in a tiny office building, come to City 13.

Also, we are the only escape room in Milwaukee that offers a Players Lounge to meet before and after your adventures.

Is It Scary?

None of our adventures are scary! Our adventures are focused on using your logic and teamwork skills.

Are We Really Locked In?

No, you are not locked in. This escape experience is different than most and we never make you the prisoner. You, adventurer, are here to help us!

When Should I Arrive For My Adventure?

Your entire experience will be about 90 minutes. Please show up 15 minutes prior to your scheduled adventure time so that everyone can complete a waiver prior to their experience. Since we need to keep a strict schedule, the doors will close at the set adventure time.  There will be a debriefing and photo session after your adventure.

What Should I Bring With Me?

Just your friends and your teamwork skills! No personal items are needed in the rooms. You are allowed to keep your phone on you, but it cannot be used inside the adventures. We do provide you with a secured locker for any of your personal items you would want stored when you arrive.

Can I Schedule A Time Outside Of The Set Adventure Times?

You sure can! Please refer to our special event pricing.  Contact us for availability and let us help you get set-up.

Do We Get The Whole Session To Ourselves?

If you book at least 4 tickets, you can have a private experience.  Please  contact us after you book to make your adventure private, otherwise you may be paired with other groups.

What Can I Do After My Adventure?

We offer a HUGE Players Lounge for our customers to enjoy before and after missions. Our lounge has a pool table and board/strategy games for your group to enjoy. With our lounge, we also have the perfect space to host your next private event or corporate gathering. We are also conveniently located 5 minutes from Oak Creek’s Drexel Town Square, which offers a variety of restaurant options.

Are Tickets Refundable?

There are no refunds, but we would be happy to rebook your adventure with 24 hours notice.

Can More Than 8 People Go In?

Sure! If your party is larger than 8 people, contact us and we will get you set-up.

Is There An Age Limit?

If you are under 13 years of age, you must be accompanied by a parent or guardian. Everyone must complete a waiver, and anyone under 18 must have a parent sign their waiver.  Children under the age of 6 should not attend. While all our adventures are kid friendly, the puzzles can still prove to be a bit difficult for children under 13.

Are Walk-Ins Allowed?

All experiences must be booked online ahead of time to ensure the time slot you would like. You can see escape game times and book reservations on our online booking page. For same day bookings, please contact us.

City 13

6925 S. 6th St. Suite 500

Oak Creek, WI 53154

Hours of Operation

Tuesday- Thursday
5:15pm - 10:00pm

Friday
5:15pm – 11:30pm

Saturday
10:00am – 11:30pm

Sunday
11:00am - 8:00pm