City 13 Website Privacy Policy

Effective Date: November 1, 2017

This Online Privacy Policy explains how Reality Check LLC (together with all subsidiaries and affiliates, “City 13”, “we” or “us”) handles personal information provided to us when you visit or make a purchase from https://www.escapecity13.com (the “Site”).

This Privacy Policy does not apply to Sites controlled by City 13 that do not link to this Privacy Policy or to third-party websites linked from our Sites.

We are committed to protecting the confidentiality and security of your Personal Information.  When we use the term “Personal Information” in this Privacy Policy, we mean information about you that is personally identifiable to you, such as your contact information (e.g., name, address, email address, or telephone number) and any other non-public information that is associated with such information. When we use the term “Non-Personal Information”, we mean information about you but that does not identify you.

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

 We collect Device Information using the following technologies:

 – “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

 – “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, we may collect Personal Information that you provide on our Site in connection with your use of our Site.  For example, you may voluntarily submit your Personal Information to us by filling out web forms to book a game, completing waivers, receiving and responding to marketing information, purchasing our gift cards and products, or by responding to surveys. This could include, without limitation:

– Your name, email address, phone number (“Contact Information”).

– Your credit card number, billing address, shipping address, security code and other payment transaction and verification details (“Payment Information”);

When we talk about “Personal Information” in this Privacy Policy, we are talking about Device Information, Contact Information, and Payment Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We may use your Personal Information for the following purposes (subject to applicable restrictions under law):

We may use your Contact Information to

-provide you the products and services you requested

-communicate with you to respond to your inquiry

-send you electronic newsletters;

-provide you with special offers or promotional materials;

-contact you with regard to your use of the Sites and, in our discretion, changes to the Sites and related policies;

-We may use your Payment Information to facilitate payments to us;

-We may use your Personal Information to improve the Sites, to customize your experience with the Sites or to serve you specific content that we believe is relevant to you;

-We may use your Personal Information to create Non-personal Information such as aggregate statistics relating to the use of the our services and offerings;

-We may use your Personal Information to protect or defend our legal rights, our property, our Sites or other users;

-We may use your Personal Information for purposes otherwise disclosed at the time you provide your information.

-We use the Device Information that we collect to help us screen for potential risk and fraud, and more generally to improve and optimize our Site.

 

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use XOLA to power our online store–you can read more about how XOLA uses your Personal Information here:  https://www.xola.com/privacy-policy. We also use Google Analytics to help us understand how our customers use the Site. Google Analytics uses Cookies to collect information such as how often users visit the Sites, what pages they visit, and what other sites they used prior to coming to the Sites. We use the information we get from Google Analytics only to improve our Sites, services, and offerings. Google Analytics collects only the IP address assigned to you on the date you visit the Site, rather than your name or other personally identifying information. Although Google Analytics plants a persistent Cookie on your web browser to identify you as a unique user the next time you visit the Site, the Cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to the Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. 

We may share your Personal Information with affiliated and unaffiliated companies that perform tasks on our behalf related to our business.  Such tasks include processing payments, fulfilling orders, booking, obtaining waivers relating to our products, services, and offerings, delivering packages, analyzing website or mobile application usage data, customer service, electronic and postal mail service, contests/surveys/sweepstakes administration, marketing services and social commerce and media services (e.g., Facebook, ratings, reviews, blog).  Third-party service providers receive your Personal Information as necessary to perform their role, and we instruct them not to use your Personal Information for any other purposes.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK – https://www.facebook.com/settings/?tab=ads

GOOGLE – https://www.google.com/settings/ads/anonymous

 

DO NOT TRACK

Some internet browsers incorporate a “Do Not Track” feature that signals to websites you visit that you do not want to have your online activity tracked.  Given that there is not a uniform way that browsers communicate the “Do Not Track” signal, our Sites do not currently interpret, respond to or alter their practices when it receives “Do Not Track” signals.

SECURITY AND RETENTION

While no websites can guarantee security, we maintain appropriate technical and organizational measures to protect your Personal Information, including assuring that third-party service providers who access or handle Personal Information on our behalf and affiliates maintain such safeguards. For example, the Sites are protected by secure socket layer (“SSL”) technology.

However, there is no guarantee that information will not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. When you submit information to us through our Site, you should be aware that your information is transmitted across the Internet and that no method of transmission over the Internet is completely or 100% secure.  Please note that emails, live chat messages and other communications you send through our Site are not encrypted, and we strongly advise you not to communicate any confidential information through these means.

In the event that a breach in our security systems occurs and there is a possibility that an unauthorized person acquires your Personal Information, we will notify you of such a breach if we are required by applicable law to do so.  However, delays in notification may occur while we take necessary measures to determine the scope of the breach and restore reasonable integrity to the system, as well as for the legitimate needs of law enforcement, if notification would impede a criminal investigation.  From time to time, we evaluate new technologies for protecting information and, when appropriate, we will undertake reasonable efforts to upgrade our information security systems.  If you notice or suspect any security violations, please contact us by sending an email to nick@escapecity13.com.

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

 

YOUR PRIVACY CHOICES 

You can contact us at nick@escapecity13.com to update or correct the information you have provided.  If you do not want to receive marketing or other communications from us, please use the UNSUBSCRIBE method provided in our communications.

The use of third-party cookies is not covered by our Privacy Policy.  We do not have access or control over these cookies.  If you continue to use our Sites, we will assume you agree to the use of these cookies.  You may visit the third-party links below to opt out of their tracking and/or learn about their privacy practices.  However, we are not in control of the location of the instructions and information provided by the third parties below and, therefore, you may have to locate the particular instructions and information for the respective third party if these links are no longer current.  Although not all cookies and similar technologies that we use are required for you to use the Sites, disabling these technologies altogether could prevent the Sites from working properly and disable features that allow you to take full advantage of our offerings.

– Google Analytics

– To view Google’s privacy policy, please click here.

– To opt out, please download and install the Google Analytics Opt-out Browser Add-on by clicking here.

– Facebook Business

– To view Facebook’s privacy policy, please click here.

– To opt out, please click here.

Unaffiliated third parties may use cookies and other technologies on our website to collect information about your online activities over time and across different websites you visit in order to provide you with interest-based advertising. You can generally opt out of receiving interest-based advertisements from members of the Network Advertising Initiative or the Digital Advertising Alliance by clicking here for NAI and here for DAA. When you opt-out using these links, please note that you may still receive advertisements.  They just will not be personalized based on your interests.

CHILDREN’S PRIVACY

We are committed to preventing the unintentional collection of Personal Information from children under the age of 13, and we recognize the need to provide further privacy protections with respect to Personal Information we may have collected from children on our Sites.  Some of the features on our sites are age-gated so that they are not available for use by children, and we do not knowingly collect Personal Information from children in connection with those features.  When we intend to collect personal information from children, we take additional steps to protect children’s privacy, including:

– Notifying parents about our information practices with regard to children, including the types of Personal Information we may collect from children, the uses to which we may put that information, and whether and with whom we may share that information;

– In accordance with applicable law, obtaining consent from parents for the collection of Personal Information from their children, or for sending information about our products, services and offerings directly to their children;

– Limiting our collection of Personal Information from children to no more than is reasonably necessary to participate in an online activity;

– Subject to verification, giving parents access or the ability to request access to Personal Information we have collected from their children and the ability to request that the personal information be changed or deleted.

If you are the parent or legal guardian of a child under the age of 13 whom you have reason to believe has provided his or her own Personal Information to us, you have the right to request the removal of that child’s Personal Information from our database.  In order to request such removal, please send an email to nick@escapecity13.com.  You will be required to verify your identity as the child’s parent or legal guardian in order to have their Personal Information removed.

THIRD PARTY SITES

Our Sites may contain links to social networking and other websites and mobile applications that are operated and controlled by third parties.  While we try to link only to websites that share our standards and respect for privacy, we do not take responsibility for the content or the privacy practices employed by other websites.  Unless otherwise stated, any Personal Information you provide to any such third party website will be collected by that party and not by us, and will be subject to that party’s privacy policy (if any), rather than this Privacy Policy.  In such a situation, we will have no control over, and shall not be responsible for, those third parties’ use of the Personal Information you provide to them.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

 

CONTACT US

If have any questions about this Privacy Policy or any of the above, please email us at nick@escapecity13.com.  You may contact us by mail at: City 13, 6925 S. 6th St., Suite 500, Oak Creek, WI 53154, 414-405-9642.